Accurate Product Descriptions
Honesty and transparency in your product listings
Description Requirements
All product descriptions must be accurate, complete, and honest.
What to Include:
- • Exact product name and model number
- • Condition (new, used, refurbished)
- • Size, dimensions, weight
- • Color, material, specifications
- • Any defects, damage, or wear
- • What's included in the sale
Prohibited Description Practices
- ✗False claims: Lying about condition, brand, or features
- ✗Misleading information: Exaggerating quality or capabilities
- ✗Hiding defects: Not disclosing damage or missing parts
- ✗Counterfeit labeling: Claiming fake items are authentic
- ✗Bait and switch: Describing one item but selling another
⚠️ Consequences of Fraud
Misleading product descriptions = PERMANENT BAN from Planet124
No warnings. No refunds. Zero tolerance.
Best Practices
- ✓Be detailed: More information builds buyer confidence
- ✓Use clear language: Avoid vague or confusing terms
- ✓Disclose everything: Mention all flaws, no matter how small
- ✓Match photos: Ensure description aligns with images