Privacy Policy
Last updated: September 24, 2026
planet124.com ("we", "us", or "our") operates a zero-commission marketplace and classifieds platform at https://planet124.com. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how long we keep it, and the rights you have over your data.
This policy applies to all visitors, buyers, sellers, and classified ad posters. By using our website, you acknowledge that you have read this policy. We do not rely on implied consent: for any non-essential cookies, analytics, or optional features, we ask for your explicit, freely-given consent through our cookie banner, which you can grant or decline. Essential cookies needed to operate the site are the only cookies set before you choose.
1. Information We Collect
Information you provide directly:
- Contact form — your name, email address, and message.
- Seller registration — your full name, email, phone, business name, business description, seller type, location, and identity verification documents.
- Classified ads — your name, email, phone, website, location (city/state/country), and the ad content you choose to publish.
- Product listings — seller contact information, product details, images, and pricing.
- Messages — content of messages exchanged between buyers and sellers through our platform.
Information collected automatically:
- Account data — your email address and login credentials managed by our authentication provider (Base44).
- Usage data — IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
- Payment data — processed by PayPal; we receive order/subscription IDs and payment status but never store your full card or bank details.
2. How We Use Your Information
- To create and manage your seller account and classified ads.
- To process payments for subscriptions and classified ad postings.
- To display your contact information on listings so buyers can reach you.
- To send you service-related emails (account verification, ad expiration warnings, support replies).
- To verify seller identity and prevent fraud.
- To respond to your support inquiries and messages.
- To comply with legal obligations.
3. Legal Basis for Processing (GDPR)
For users in the EU/EEA/UK, we process your personal data under the following legal bases:
- Contract — to fulfill our agreement when you register as a seller or post a classified ad.
- Consent — for non-essential cookies and analytics. You can withdraw consent at any time.
- Legal obligation — to comply with tax, fraud-prevention, and other legal requirements.
- Legitimate interests — to operate and secure the platform and prevent abuse.
4. How We Share Your Information
We do not sell your personal information. We share data only with the following service providers and as required by law:
- Base44 — hosting, authentication, and database services.
- PayPal — payment processing for subscriptions and classified ads.
- Google Translate — optional page translation (loads third-party scripts).
- Bitly — link shortening for affiliate marketers (optional feature).
- Email delivery — to send you transactional and support emails.
Your published listing contact information (email, phone, website) is publicly visible to marketplace visitors by design, since planet124.com is a listing platform that connects buyers and sellers directly.
5. Data Retention
- Active accounts — retained as long as your account is active.
- Classified ads — visible for 30 days, then marked expired. Ad records are retained for record-keeping.
- Seller verification documents — retained for the duration of your seller relationship.
- Messages — retained while the related listing or order exists.
- Contact form submissions — retained as long as needed to respond and for reasonable record-keeping.
You may request early deletion of your data at any time (see Section 8).
6. Cookies
We use cookies and similar technologies to operate the site and, only with your consent, for analytics and translation features. Our consent banner asks for your permission on your first visit — only essential cookies load before you choose. Your consent is freely given, specific, informed, and unambiguous: you can accept or decline with a single click, and declining never restricts your access to the site. You can change your preferences or withdraw consent at any time via the "Cookie Settings" link in the footer; withdrawing consent takes effect immediately.
For a full list of cookies and their purposes, see our Cookie Policy.
7. International Data Transfers
Your information may be processed in countries other than your own, including the United States, where our service providers are located. We do not transfer personal data to countries that the European Commission has categorized as "inadequate." For transfers outside the EU/EEA and UK, we rely on appropriate safeguards: standard contractual clauses (SCCs) approved by the European Commission, and — for transfers to U.S. service providers — the EU-U.S. Data Privacy Framework (DPF) and the UK Extension to the DPF. PayPal and Google, two of our U.S. service providers, are certified under the EU-U.S. Data Privacy Framework; you can verify their status and exercise your DPF rights at dataprivacyframework.gov. You can request a copy of the safeguards we rely on by emailing us at marketplace@planet124.com.
8. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal data ("right to be forgotten").
- Restrict or object to certain processing.
- Data portability — receive your data in a portable format.
- Withdraw consent at any time, without affecting prior processing.
- Opt out of sale/sharing (CCPA — we do not sell your data, but you may opt out of any sharing).
- Limit use of sensitive personal information (California residents).
To exercise any of these rights, email us at marketplace@planet124.com. We will respond within 30 days.
9. Children's Privacy
Our services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
10. Security
We use reasonable technical and organizational measures to protect your data, including encrypted authentication, access controls, and secure payment processing through PayPal. No method of transmission over the internet is 100% secure, but we work to protect your information using industry-standard practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.
12. EU & UK Data Protection Contact
For residents of the European Union, the European Economic Area, and the United Kingdom, our data protection contact for GDPR and UK GDPR matters is reachable at marketplace@planet124.com. You may use this address to exercise any of the rights listed in Section 8, to ask questions about our processing, or to lodge a complaint. You also have the right to lodge a complaint with your local supervisory authority.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Email: marketplace@planet124.com
Website: planet124.com